Terms & Conditions

General charges and payment

All our prices are quoted in pounds Sterling and are exclusive of VAT, which will be charged for all services where applicable at the prevailing rate. Parking charges and tolls are not included and will be charged at cost.

All hires are calculated as starting and finishing at Marble Arch (Central London), except those hires to and from various airports or those hires that are subject to a fixed charge

Minimum 4 hour charge.

A 100% surcharge is applicable for journeys on Christmas Day, Boxing Day and also from 18:00 New Years’ Eve until 10:00 New Years’ Day, thereafter the 25% standard surcharge will apply.

We accept all major credit and debit cards  Account facilities are available on request


Airport transfer tariffs  are based on one way, direct non-stop transfers to or from central London, or vice-versa.
Picking up from airports we allow a waiting time of 30 minutes for domestic landings and 45 minutes for international landings free of charge.


Cancellations received within 4 hours prior to the dispatch of the vehicle will be charged at a minimum charge rate for Airport transfers.  No Shows at Airports or Docks, which will be charged in full. As directed bookings, cancellation charges are as follows within 12 hours 100% daily charge (8 hours) 24 hours 50% daily charge in UK. Services worldwide  vary by Country.

Conditions of hire

When the client desires to travel to a particular place the chauffeur will travel by the route which is in their opinion the most suitable at the time, whether the route is shortest or not. No allowances will be made unless a route is agreed prior to the journey.

London Security Chauffeurs Group  Limited accepts no responsibility for any accidental damage caused by clients to the interior or exterior of the vehicle.

The hirer must not request or act in any way which contravenes or causes to contravene any part of the legislation which applies to the use of Vehicles as applied under the road traffic act.

Seating Capacity

The company at time of booking agrees the legal seating capacity of the vehicle to be supplied. The hirer must not load this vehicle beyond this capacity


In the unlikely event of complaint about the company services, the hirer should endeavour to seek a solution at the time by seeking assistance from the driver or from the company. If this has not proved a remedy, complaints should be submitted in writing and within 14 days of termination date of the hire.

Cleaning Charge

London Security Chauffeurs Group  Limited vehicles are hired to the hirer in a state of cleanliness fit for the purpose of hire. Bins and or rubbish bags will be provided for general litter. Excess rubbish beyond normal litter and if the vehicle is soiled in anyway. London Security Chauffeurs Group  Limited reserve the right to levy a cleaning charge of £100, to enable the vehicle to be professionally cleaned. By signing the acceptance form you are formally agreeing to these terms. Accounts customers will be invoiced accordingly. Prepaid customers agree to these charges being levied against the card used to make the original booking or if prepaid by cheque, agree to pay charges by return of post once cleaning invoice has be received.

London Security Chauffeurs Group  Limited maintains a strict non-smoking policy in all its vehicles

London Security Chauffeurs Group  Limited will keep a lost property book at their office, and will endeavour to return any lost goods left in our vehicle(s) or subcontracted vehicle(s) to the customer.

London Security Chauffeurs Group  Limited and its chauffeurs have the right to refuse to carry any passenger who is thought to be under the heavily influence of alcohol or drugs

Account Holders

Account facilities are available to EU based companies supported by satisfactory bank references.

All invoices are to be paid 14 days from date of invoice. This is subject to agreement when opening an account.

Invoices are issued in UK Sterling. Cheque payments must be drawn from a UK bank, alternatively credit cards, or electronic transfers to our bank account can be used to settle invoices.

We accept Amex, Mastercard & Visa  5% surcharge is added to your final Invoice

Gratuities are only added to  the final invoice if requested by client

Nothing contained in these terms and conditions can affect the Client’s statutory rights.